Privacy Policy

Effective Date: 2025

At Mana Skin, Body & Soul (“Mana Spa”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you interact with us in our spa or online.

Information We Collect

• Name, phone number, and email address.
• Payment and billing details.
• Health information relevant to treatments (e.g. allergies, skin sensitivities, injuries).
• Information you provide when filling out forms, booking online, or contacting us.

How We Use Your Information

• Confirm and manage bookings.
• Process payments securely.
• Provide personalised spa treatments and experiences.
• Communicate with you about appointments, promotions, and updates.
• Improve our services and customer care.
• Comply with legal requirements.

Sharing Your Information

• Required for bookings, payments, or IT support.
• Relevant to health professionals for your treatment (with consent).
• Required by law or regulatory obligations.

Data Security

• We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
• Your details are stored securely, with access limited to authorised staff.

Marketing & Communications

• With your consent, we may send you updates on spa services, offers, or events.
• You can opt out anytime by clicking “unsubscribe” or contacting us directly.

Your Rights

• Access the information we hold about you.
• Request corrections or updates.
• Withdraw consent for marketing at any time.
• Request deletion of your data (where legally possible).

Cookies & Website Use

• Our website may use cookies to improve your browsing experience and collect anonymous usage statistics.
• You can disable cookies in your browser settings, but some features may not work as intended.

Changes to This Policy

• We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date.